Horrible! My very first order was all Incorrect and to contact customer service to fix their own mess you need to send a picture of your ID or passport through the app every single time you contact them. The biggest lack of privacy for your personal documents being send to completely extrange people located who knows where seeing all your personal info.

Service is fine, but the app itself is trash. If you got other delivery services, use those instead. You'll be stuck for an hour in this app trying to make an order, only to be sent back to the home menu because "something went wrong", what's wrong is every time you press a button in this app, it runs slower and slower until grinding to a halt.

Terrible user experience. Too many problems with orders, such as incorrect orders, missing items or just outright not arriving (yet marked as "delivered" on the app). Customer service is very bot-like, also terribly slow. While they give you the money back, they don't refund all of it, and they do it with in app coupons (meaning you can't use it anywhere else). This is a bad practice of tying users down to a specific solution. They give no info at all about the deliverers (delivery men), no way to contact them. It's been said that these people turn off their internet connection (so they don't appear on map/chat) and steal the orders, hence it never arriving as mentioned earlier. In cases like this, they don't seem to consult with the deliverers when you contact Customer Support, it's always the "Here is a coupon!" strategy. The only good thing you could say about it (which is actually more of a curse than a blessing), is the fact that since they apparently have low fees compared to other solutions (solutions which I have not had problems with), restaurants seem to choose this over others, and just this, giving clients no other option.